FAQ

Orders & Shipping

When will my order ship?

Orders are typically processed within 2-3 business days. You'll receive a tracking number once your order has shipped. 

Do you ship internationally? 

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location and will be calculated at checkout. 

How long will shipping take?

Standard shipping within the U.S. takes 3-7 business days. International shipping can take 7-21 business days depending on customs. 

Returns & Exchanges

What is your return policy?

All sales are final unless the item arrives damaged or defective. Please contact us within 7 days of receiving  your order if you experience an issue. 

Can I exchange my item for a different size? 

At this time, we only offer exchanges if the product is damaged or defective. Please double-check the size guide before placing your order. 

Payments

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information safe? 

Yes, our store is powered by Shopify, which uses SSL encryption and PCI-compliant payment processing. This ensures your payment details are kept safe and never stored on our site.

Other

Do you restock sold-out items?

Some pieces are limited edition, while others may be restocked. Be sure to subscribe to our email list or follow us on social media for restock alerts.

How can I contact you?

You can reach us through our Contact Page or by emailing us at customercare@studio88205.com